Towards profitable system reuse in France Telecom Group: combining top-down governance & grass-root initiatives

Geplaatst op 22-12-2008 door ICT Media
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To optimize IT costs across the France Telecom group and promote business alignment on best practices, a variety of approaches to system reuse is being taken. CRM suite for business sales processe, billing core systems alignment and e-shop renovation projects combine top-down governance and capitalization on grass-root initiaves. Lessons learned on those areas help define a path to profitable reuse.

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Towards_profitable_system_reuse_in_France_Telecom_Group__combining_top-down_governance__&_grass-root_initiatives.pdf

By Pierre Marin, Group COO IT Devolpment & Deputy CIO, France Telecom.

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